Arosa Kulm, a digital upgrade for luxury and efficiency

The renowned Arosa Kulm Hotel & Alpin Spa stands for excellence and the highest standards, both for its guests and in its internal processes. To live up to this vision, the hotel was looking for a flexible, innovative solution that would streamline service and take the guest experience to a new level. The choice fell on JamOrder, and the result speaks for itself.

The challenge

Arosa Kulm’s requirements were clear:

Flexibility and individuality

A system that adapts effortlessly to the varied needs of a 5-star hotel, whether in the spa area, for room service or for organising delivery & pickup.

Streamlined processes

A system that increases internal efficiency while meeting the high expectations of discerning guests.

Maximum customisation

A solution that handles time-based menus and special requests without placing unnecessary strain on work processes.

The solution: JamOrder in action

With its well-thought-out architecture and user-friendly interface, JamOrder exceeded Arosa Kulm’s expectations:

1. Spa area, relaxation meets digital efficiency

Guests can now place orders directly from the spa area, from light snacks to drinks, delivered quickly and conveniently. Thanks to JamOrder, the entire process runs efficiently, so guests can focus completely on relaxing.

2. Delivery & pickup, for guests and outside customers

The hotel now offers delivery and pickup options for guests and outside customers. Integrating JamOrder makes it possible to present time-based menus that keep guests informed about available options in real time. Outside customers can order conveniently from home or on the go and collect their orders whenever suits them.

3. Room service, flexibility redefined

JamOrder has revolutionised room service. Guests can customise their orders in the system and place them comfortably from their room. The hotel benefits from a clear structure that captures guests’ special requests and handles them efficiently, without compromising on service quality.

4. Time-based menus, maximum efficiency for kitchen and guests

Another highlight is the introduction of time-based menus. This feature not only maximises choice for guests but also optimises the kitchen’s workload. Guests see which menus are currently available and can plan accordingly. This has significantly increased both guest satisfaction and efficiency at the hotel.

The result

• Higher guest satisfaction: Guests appreciate the flexibility, convenience and fast processes that JamOrder offers. Effortless ordering in the spa area and through room service in particular has been a big hit.

• More efficient processes: Hotel staff can focus on what matters, as the system handles many processes automatically in the background.

• Full potential realised: With time-based menus and individual customisation, Arosa Kulm has shown how digital tools can be used to optimise both the guest experience and internal processes.

Conclusion

With JamOrder, Arosa Kulm has not just implemented a tool but opened a new chapter in hotel service excellence. By combining innovation, flexibility and ease of use, it has created a system that scales to hotels of every size and type.

“With JamOrder we have struck the perfect balance between digital efficiency and personal luxury. Our guests love it, and so do we!”, Arosa Kulm hotel management

Would you also like to unlock the full potential of your hotel? Get in touch and find out how JamOrder can transform your processes and delight your guests.